Janine

Estes Air Supervisor

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If you are interested in this position, please complete our online interest form and tell us about yourself or call 1-877-WRK4ESTES.

Location: Richmond, VA

Estes Air Forwarding LLC

• Schedule, supervise and manage day-to-day activities of assigned staff of Coordinators and/or Specialists to include scheduling shifts and vacations and coordinating the workflow
• Conduct performance reviews, assist with interviews, hiring, training and developing personnel; ensure application of all departmental and Company policies and procedures
• Continuously assess Estes Air Service capabilities and considerations in order to creatively service individual customers shipments and capabilities both in service and yield with a goal of 100% customer satisfaction
• Review, evaluate and address service and cost issues on a day-to-day basis by formulating corrective measures to both eliminate issues and/or maximize opportunities for both single shipments and consolidations
• Monitor and manage shipment forwarding within area of responsibility to ensure most current information is available
• Assist the Manager(s) in the continuing development of additional sources of service suppliers
• Develop and maintain strong positive working relationship with Coordinators and Specialists, internal and external customers and all service providers through pro-active issue identification, resolution and frequent interface.
• Other duties and responsibilities as assigned

• Bachelor’s degree in relevant area or equivalent combination of education and experience
• Operations management experience in a transportation and distribution environment, preferably heavy in LTL and expedited transportation required; three or more years preferred
• Effective verbal, written and interpersonal communications skills at a management level, including operations planning, customer service, tactical task management, resource deployment, coaching and training skillss
• Demonstrated team leadership and participative management skills, including facilitation, conflict and problem resolution and consensus building abilities
• Must be able to be on call 24/7 and work evenings and weekends as required
• Experience with customers and sales teams for growth with an emphasis on achieving higher levels of service performance
• Proven track record of achievement in a non-asset based freight forwarding system preferred

• 401(k) Plan with Company Match
• Accidental Death and Dismemberment
• College Scholarship Program Awards
• Credit Union
• Dental Insurance
• Dependent Care Flexible Spending Account
• Dependent Life Insurance
• Direct Deposit
• Flexible Spending Accounts
• Health Care Flexible Spending Account
• Health Insurance
• Job Referral Bonus Program (Eligible Employees Only)
• Life Insurance
• Paid Holidays
• Paid Vacation
• Paid Time Off Policies
• Prescription Plans
• Safety Awards Program (Specific Employees Only)
• Safe Driving Bonus Program (Drivers Only)
• Service Awards
• Short-Term and Long-Term Disability Programs
• Vision Insurance
• Workers’ Compensation
• Jury Duty Leave